BC88's Privacy Policy — Your data is safe with us

Welcome to BC88. We understand that sharing your personal information online is a matter of trust. BC88 has built its privacy policy with that trust in mind. This document transparently explains what information we collect, why we collect it, how it is used, and who may have access to it.

This Privacy Policy applies to BC88's website, mobile app, and all digital services. By using any BC88 service, you are considered to have agreed to this Privacy Policy. If you disagree with any part of it, please contact our support team before using our services.

BC88 collects several types of information to provide its services. These include:

1. Registration & Identity Information:

• Full name, date of birth, and gender
• Mobile number and email address (if applicable)
• National ID card or passport number (for KYC verification)
• Residential address

2. Financial Information:

• Mobile Banking Number (Bkash, Nagad, Rocket)
• Transaction history (deposits and withdrawals)
• Payment method and amount

3. Gaming Activity Information:

• Game history, bet amounts, and results
• Login time and location
• Device and browser information
• IP address and session information

4. Voluntarily Provided Information:

• Messages or documents submitted when contacting support
• Survey or feedback participation data

BC88 uses your information only for specific, legitimate purposes. We never collect or use data beyond what is necessary. The main purposes are outlined below:

• Account creation and management: To verify your identity and keep your account running correctly.
• KYC verification: To meet regulatory requirements for preventing financial fraud and money laundering.
• Transaction Processing: To process deposits and withdrawals securely.
• To improve gaming services: To analyze your gaming history and deliver a better experience.
• To ensure security: To detect suspicious logins or activity and keep accounts secure.
• Customer Service: To help the support team resolve your issues and complaints.
• Promotional Communications: With your consent, to inform you about new offers and bonuses (you may withdraw this consent at any time).
• Meeting legal obligations: To comply with applicable laws and regulatory guidelines.

BC88 does not sell your personal information to third parties. However, limited data may be shared in certain specific circumstances:

• Payment Processor: Transaction details are shared with Bkash, Nagad, and Rocket to process payments. Each of these providers operates under its own privacy policy.
• Game Provider: Limited data may be shared with game providers whose titles are available on our platform, solely to ensure their games run correctly.
• IT and security services: Trusted technology partners for server management and cybersecurity.
• Legal authorities: Information may be disclosed upon receipt of a valid order from a court or regulatory authority.
• Anti-fraud services: Limited information may be shared with specialist service providers for fraud detection purposes.

BC88 follows the highest industry standards to protect your information. Our security is built across multiple layers:

BC88 uses cookies and similar technologies to improve service quality and enhance your experience.

Cookies we use:

• Essential cookies: Essential for core website functionality — maintaining login sessions, security tokens, and so on. The site cannot function properly without these.
• Performance Cookies: To understand which parts of the site are used most, helping us improve our services.
• Functional Cookies: To remember your preferences — such as language, theme, or game settings.
• Analytics Cookies: To analyze user behavior, entirely on an anonymous basis.

You can manage cookies through your browser settings. However, disabling essential cookies may cause some BC88 services to not function properly.

As a BC88 user, you have the following rights over your own information. Contact our support team to exercise any of these rights:

• Right to Access: You may request to know what information we hold about you.
• Right to Rectification: If any of your information is incorrect, you may submit a request to have it corrected.
• Right to Erasure: You may request that your data be deleted in certain circumstances (this may not be possible where legal obligations apply).
• Right to Restrict Processing: You may object to the use of your data for specific purposes.
• Right to Data Portability: You may request your information in a readable format.
• Right to Opt Out of Marketing: You can opt out of promotional messages at any time.
• Right to lodge a complaint: If you are unsatisfied with how your data is being protected, you may file a complaint with the relevant authority.

BC88 does not retain any information longer than necessary. Retention periods vary depending on the type of data:

• Account information: For the duration the account is active and for 5 years after closure (as required by law).
• Transaction Information: A minimum of 5 years — in accordance with financial regulatory guidelines.
• KYC documents: Up to 5 years after account closure.
• Gaming History: For the duration the account is active and for 2 years after closure.
• Support Contact: Deleted 2 years after last contact.
• Cookie Data: Session cookies are cleared when the browser is closed; persistent cookies last up to 1 year.

BC88 is for individuals aged 18 and above only. We do not knowingly collect information from minors.

If we are informed that a person under 18 has created an account:

• The associated account will be closed immediately.
• All collected data will be deleted as soon as possible.
• Any transactions or bonuses may be forfeited.

If you know of a minor using BC88, please notify our support team immediately.

BC88 may update this privacy policy as needed. Changes may occur for the following reasons:

• When new services or features are launched
• In the event of legal or regulatory changes
• Due to technical changes
• To make improvements based on user feedback

For significant changes, we will update the "Last Updated" date at the top of the page and send notifications to registered users. Continued use of our services after any changes constitutes acceptance of the updated policy.